"Well, it's the basics of being a counsellor, I suppose," her knee kicked up under the little hammer. "I believe the degree would come with a little more understanding or a better ability to interpret what your patients are saying, and then to diagnose them. Or something like that."

After a moment's thought she added: "it's like teaching, I suppose. Anyone can do it but after some training, you're better able to pick up on a few things a little easier."